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Wiser Home Controller Installation Instructions

6.3 Frequently Asked Questions (FAQs)

Q1: What do I do if I have forgotten my password?

A1: The default username is admin. The default password is admin. You

cannot change the username on the router. You can only change the

password. If you have changed the default password and have forgotten the

new one, you must reset the router back to factory defaults.

Q2: How do I reset the router back to factory defaults?

A2: There are two ways to do this. The first is the physical method of

inserting a thin paper clip end into the reset button (recessed in a hole) at

the back of the unit. (1) Unplug the power connector, (2) insert the clip

apply power and hold the button in for 10 seconds, and then (3) remove the

clip and wait 30 seconds. The second method is to open the router Setup

page (you must know the current user name and password) go to the

Administration page and select Factory Defaults. Confirm the selection.

Using either method, the router automatically reboots.

Q3: How do I apply the latest firmware release?

A3: Clipsal recommends using the Transfer Utility because it is less

prone to disruption during the data transfer than other methods. Whenever

you transfer a project in PICED using the transfer function, the software

checks the firmware version with the version on your PC. The latest

firmware is automatically updated in the Wiser Home Controller's router.

Q4: How can I report any problems?

A4: There are several methods:

Phone Technical Support: See the last page of this instruction

E-mail Technical Support: See the last page of this instruction

Use the C-Bus forum: http://www.cbusforums.com/forums/

Q5: What details does Clipsal require to identify, isolate and solve a bug

that I have found?

A5: A detailed bug report is always greatly appreciated and may

possibly earn you eternal gratitude from the developers. We encourage

users to use the "backup configurations" tool in the router's web user

interface (under Administration->Management tab) to generate a config.bin

file that will allow us to have exactly the same setup/configuration that you

have used on your router. Further, you can also attach the PICED project

archive that you used. These two items are valuable to us in diagnosing and

working on solving a particular problem. Additional information pertinent

to the issue or failure mode you have observed or identified is also

essential. For example, if filing a bug about an unexpected mode of

behaviour with the GUI affecting C-Bus, it is valuable to record the sequence

of steps that you performed.

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C-Bus 5200PG Spécifications Page 37